Bandcamp is an online record store and community: fans discover, listen, and support artists directly. This case study is a structured heuristic evaluation of the mobile app against Nielsen’s 10 usability heuristics, with redesign proposals tied back to each violation—so recommendations stay accountable to a shared UX vocabulary, not taste alone.
The strategy was simple: translate Bandcamp’s mission into three user intents—discover new music, stay connected through listening, and purchase to support—then score friction by whether it broke discovery, listening, or purchase. Where the app obscured system state, hid navigation, or overloaded choice at checkout, the redesign targets the smallest interaction that restores predictability on a phone.
Mobile is the real stage. Industry listening surveys consistently show smartphones leading as the primary device for digital audio—while laptop listening trails—so layout, feedback, and purchase clarity on small screens are not edge cases; they are the product.
Across five surfaces—Homepage, Discover, Album, Now Playing, and Bandcamp Radio—the same pattern appeared: the rules are implicit. The modules below pair each area’s “before” capture with a motion study of the proposed “after,” stacking evidence the way a critique desk would: problem first, intervention second, ship-ready detail in the captions.